Shipping & Delivery Policy
Shipping & Delivery Policy | Sorelle Boutique
Thank you for choosing Sorelle Boutique. We are proud to offer reliable online shopping, fast domestic shipping, and convenient local pickup options from our brick-and-mortar storefront in Memphis. Review our complete shipping policy below to learn about processing times, delivery rates, and order tracking.
Free Shipping On Orders Over $150
- Spend $150 or More: All orders totaling $150.00 and above (before taxes and after discounts are applied) automatically qualify for Free Standard Shipping.
- Orders Under $150: For purchases under $150.00, standard carrier shipping rates are calculated dynamically at checkout based on package weight and your delivery zone.
Order Processing Times
- Standard Processing: All online orders are processed within 1–3 business days (excluding weekends and major holidays).
- High-Volume Delays: During peak holiday seasons or major promotional events, processing may take up to [Insert Max Days, e.g., 5] business days.
- Confirmation Email: You will receive an automated notification email from our Shopify store as soon as your order enters processing.
Domestic Shipping Methods & Trusted Carriers
We partner with USPS, UPS, and FedEx to provide secure, trackable shipping to all domestic addresses within the United States.
| Shipping Method | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| Standard Shipping | 3–7 Business Days | FREE on orders over $150 / Calculated rate if under $150 |
| Expedited Shipping | 1–3 Business Days | Calculated dynamically at checkout |
Free Local In-Store Pickup (Memphis, TN)
Skip the shipping fees and transit times entirely! If you are in the Memphis area, you can choose In-Store Pickup during checkout.
- Pickup Location: Our physical retail storefront is located at 6300 Poplar Avenue, Memphis, TN 38119.
- Ready Time: Local pickup orders are typically ready for collection within 2–4 hours of placement Monday-Saturday during business hours.
- Notification: We will send you an email or text message when your order is officially ready for pickup.
- What to Bring: Please bring your online order confirmation email (digital or printed) and a valid photo ID to our storefront checkout counter.
Order Tracking & Shipments
- Tracking Numbers: Once your package drops off with USPS, UPS, or FedEx, a shipping confirmation email containing your tracking number will automatically generate.
- Tracking Activity: Please allow up to 24 hours for the tracking link to activate and display transit updates.
⚖️ Legal Disclaimer: Shipping Carrier Delays
While we guarantee that your order will be packaged and handed over to our shipping carriers (USPS, UPS, or FedEx) within our promised 1–3 business day processing window, Sorelle Boutique is not legally or financially liable for shipping delays caused by the carrier.
Once a package leaves our facility, transit times are entirely within the control of the shipping provider. Delays resulting from severe weather conditions, high seasonal volume, mechanical issues, routing errors, or unexpected carrier backlogs are outside of our control and do not qualify for shipping refunds or order cancellations. We appreciate your patience and understanding.
Damages, Lost Packages, & Address Corrections
- Incorrect Addresses: Please double-check your shipping address during checkout. We are not responsible for orders shipped to an incorrectly entered address. If you spot an error, contact us immediately before the item ships.
- Damaged Items: If your package arrives damaged, please document the packaging with photos and reach out to our customer service line within 48 hours of delivery.
Frequently Asked Questions (FAQ)
Can I pick up my online order at your Memphis store?
Yes! Select the "Local Pickup" option at checkout and you can collect your order for free at our 6300 Poplar Avenue storefront.
Yes! Select the "Local Pickup" option at checkout and you can collect your order for free at our 6300 Poplar Avenue storefront.
Which carrier will deliver my package?
We route shipments through USPS, UPS, or FedEx depending on the package weight and destination to ensure the most efficient delivery.
We route shipments through USPS, UPS, or FedEx depending on the package weight and destination to ensure the most efficient delivery.
Do you offer international shipping?
Currently, we only ship domestically within the United States. We do not offer international shipping at this time.
Currently, we only ship domestically within the United States. We do not offer international shipping at this time.
Welcome to our rewards page
Earn reward points on every purchase. Redeem for discounts on future purchases.
How it works
Join
Sign up or login to start earning straight away.
Earn
Earn points for every dollar spent.
Redeem
Redeem points for discounts on your next purchase.
Redeem points for rewards
Redeem points on your next purchase, or save them up for higher value rewards.
Earn points for every order placed
The more you spend, the more you save.
