Refund & Exchange Policy | Sorelle Boutique

Thank you for shopping at Sorelle Boutique! Whether you purchased online at our Shopify store or visited us in person at our retail storefront, we want to help you find the perfect fit.
Please note our policy: We offer store credit or exchanges only. We do not issue refunds.14-Day Return WindowAll eligible returns must be processed within 14 days of the original purchase date (for in-store purchases) or 14 days from the delivery date (for online Shopify orders).

How to Return or Exchange Your Item
We make returning items easy across both our online and physical channels:

• In-Store Exchanges: Bring your items directly to our brick-and-mortar storefront for an immediate exchange or store credit.
• Online Shopify Returns: Contact our customer service team at brittany@sorellememphis.com to initiate an online return for digital store credit. Or request return via your order confirmation email.
• Return Shipping Costs: The customer is strictly responsible for all return shipping costs and fees. Shipping fees are non-refundable and will not be credited toward your exchange or store credit balance. We highly recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item. [1, 2, 3]

Return Eligibility and CriteriaTo qualify for an exchange or a Shopify store credit gift card, all items must meet the following conditions:

• Proof of Purchase: You must provide your original store receipt, gift receipt, or online Shopify order number.
• Unworn Condition: Items must be completely unworn, unwashed, unaltered, and free of stains or odors.
• Tags Attached: All original product tags, labels, and packaging must be securely attached. [1, 2]

Strict Final Sale ExclusionsThe following items are completely excluded from returns, exchanges, or store credit:

• Jewelry: All jewelry purchases are strictly FINAL SALE due to hygiene and safety standards.
• Sale Items: All items purchased on sale, clearance, or during promotional events are FINAL SALE.

Frequently Asked Questions (FAQ)

• Who pays for the shipping on online returns? The customer is responsible for paying all return shipping costs. We recommend choosing a carrier that offers tracking, as we are not responsible for packages lost in transit.
• Can I return an online Shopify order to your physical storefront? Yes! You can return your online order to our brick-and-mortar location to completely avoid return shipping fees. [1, 2, 3]
• How will I receive my store credit for an online return? Once your online return is received, inspected, and approved, we will issue a digital Shopify Gift Card code via email to use on your next purchase.

Shipping & Delivery Policy | Sorelle Boutique

Thank you for choosing Sorelle Boutique. We are proud to offer reliable online shopping, fast domestic shipping, and convenient local pickup options from our brick-and-mortar storefront in Memphis. Review our complete shipping policy below to learn about processing times, delivery rates, and order tracking.
Free Shipping On Orders Over $150

• Spend $150 or More: All orders totaling $150.00 and above (before taxes and after discounts are applied) automatically qualify for Free Standard Shipping.
• Orders Under $150: For purchases under $150.00, standard carrier shipping rates are calculated dynamically at checkout based on package weight and your delivery zone.

Order Processing Times

• Standard Processing: All online orders are processed within 1–3 business days (excluding weekends and major holidays).
• High-Volume Delays: During peak holiday seasons or major promotional events, processing may take up to [Insert Max Days, e.g., 5] business days.
• Confirmation Email: You will receive an automated notification email from our Shopify store as soon as your order enters processing.

Domestic Shipping Methods & Trusted CarriersWe partner with USPS, UPS, and FedEx to provide secure, trackable shipping to all domestic addresses within the United States.

Shipping MethodEstimated Delivery TimeShipping CostStandard Shipping3–7 Business DaysFREE on orders over $150 / Calculated rate if under $150Expedited Shipping1–3 Business DaysCalculated dynamically at checkoutFree Local In-Store Pickup (Memphis, TN)Skip the shipping fees and transit times entirely! If you are in the Memphis area, you can choose In-Store Pickup during checkout.

• Pickup Location: Our physical retail storefront is located at 6300 Poplar Avenue, Memphis, TN 38119.
• Ready Time: Local pickup orders are typically ready for collection within 2–4 hours of placement Monday-Saturday during business hours.
• Notification: We will send you an email or text message when your order is officially ready for pickup.
• What to Bring: Please bring your online order confirmation email (digital or printed) and a valid photo ID to our storefront checkout counter.

Order Tracking & Shipments

• Tracking Numbers: Once your package drops off with USPS, UPS, or FedEx, a shipping confirmation email containing your tracking number will automatically generate.
• Tracking Activity: Please allow up to 24 hours for the tracking link to activate and display transit updates.

⚖️ Legal Disclaimer: Shipping Carrier DelaysWhile we guarantee that your order will be packaged and handed over to our shipping carriers (USPS, UPS, or FedEx) within our promised 1–3 business day processing window, Sorelle Boutique is not legally or financially liable for shipping delays caused by the carrier.Once a package leaves our facility, transit times are entirely within the control of the shipping provider. Delays resulting from severe weather conditions, high seasonal volume, mechanical issues, routing errors, or unexpected carrier backlogs are outside of our control and do not qualify for shipping refunds or order cancellations. We appreciate your patience and understanding.

Damages, Lost Packages, & Address Corrections

• Incorrect Addresses: Please double-check your shipping address during checkout. We are not responsible for orders shipped to an incorrectly entered address. If you spot an error, contact us immediately before the item ships.
• Damaged Items: If your package arrives damaged, please document the packaging with photos and reach out to our customer service line within 48 hours of delivery.

Frequently Asked Questions (FAQ)
Can I pick up my online order at your Memphis store?Yes! Select the "Local Pickup" option at checkout and you can collect your order for free at our 6300 Poplar Avenue storefront.
Which carrier will deliver my package?We route shipments through USPS, UPS, or FedEx depending on the package weight and destination to ensure the most efficient delivery.
Do you offer international shipping?Currently, we only ship domestically within the United States. We do not offer international shipping at this time.