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Return Policy

Refund & Exchange Policy | Sorelle Boutique

Thank you for shopping at Sorelle Boutique! Whether you purchased online at our Shopify store or visited us in person at our retail storefront, we want to help you find the perfect fit.

Please note our policy: We offer store credit or exchanges only. We do not issue refunds.

14-Day Return Window
All eligible returns must be processed within 14 days of the original purchase date (for in-store purchases) or 14 days from the delivery date (for online Shopify orders).
How to Return or Exchange Your Item
We make returning items easy across both our online and physical channels:
  • In-Store Exchanges: Bring your items directly to our brick-and-mortar storefront for an immediate exchange or store credit.
  • Online Shopify Returns: Contact our customer service team at brittany@sorellememphis.com to initiate an online return for digital store credit. Or request return via your order confirmation email.
  • Return Shipping Costs: The customer is strictly responsible for all return shipping costs and fees. Shipping fees are non-refundable and will not be credited toward your exchange or store credit balance. We highly recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item. [1, 2, 3]
Return Eligibility and Criteria
To qualify for an exchange or a Shopify store credit gift card, all items must meet the following conditions:
  • Proof of Purchase: You must provide your original store receipt, gift receipt, or online Shopify order number.
  • Unworn Condition: Items must be completely unworn, unwashed, unaltered, and free of stains or odors.
  • Tags Attached: All original product tags, labels, and packaging must be securely attached. [1, 2]
Strict Final Sale Exclusions
The following items are completely excluded from returns, exchanges, or store credit:
  • Jewelry: All jewelry purchases are strictly FINAL SALE due to hygiene and safety standards.
  • Sale Items: All items purchased on sale, clearance, or during promotional events are FINAL SALE.
Frequently Asked Questions (FAQ)
  • Who pays for the shipping on online returns? The customer is responsible for paying all return shipping costs. We recommend choosing a carrier that offers tracking, as we are not responsible for packages lost in transit.
  • Can I return an online Shopify order to your physical storefront? Yes! You can return your online order to our brick-and-mortar location to completely avoid return shipping fees. [1, 2, 3]
  • How will I receive my store credit for an online return? Once your online return is received, inspected, and approved, we will issue a digital Shopify Gift Card code via email to use on your next purchase.

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